Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our client assistance team is educated to swiftly attend to all Linux cloud hosting customers’ concerns and guidance demands. Via our ticketing system, it is also possible to submit your question and a support staff member will, no doubt return to you in only max one hour. In actual fact, practice has revealed that the normal reaction time period is Twenty or so minutes.

  • Top quality support service

  • A Top–quality Support Service

  • It is easy to write to us 24x7x365 with any issue you may have about Elsir Hosting’s offerings. We have now qualified professionals available at all times to present support every time required. You may use the ticketing system or send us a message anytime, or you can pick–up the phone or make use of the live chat during business hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Our company has built–in an extensive knowledge base into the Control Panel so you can acquire convenient step by step guidance whenever you want. Each area of the Control Panel possesses its own contextual help area displaying a variety of how–to posts. We have also prepared movies to present you with a far better visual representation of the way in which to accomplish any presented job.